Regulations

Clinical Services

Juniper’s main healthcare services, such as prescribing and clinical support, are provided by Fill Function UK Limited and regulated by the Care Quality Commission (CQC) under provider ID number 1-22947623675. You can check our registration here.

The Registered Manager, responsible for ensuring the service is safe, well-run, and meets all Care Quality Commission (CQC) standards is: Kevin Joshua.Registered provider address: Fifth Floor, City Cloisters East, 196 Old Street, London EC1V 9FR

Email: hello@myjuniper.co.uk

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Pharmacy Services

Juniper’s pharmacy service, which dispenses and ships medication to patients, is provided by Fill Function UK Limited and regulated by the General Pharmaceutical Council (GPhC) under registration number 9011842. You can check our registration here.


The Superintendent Pharmacist, responsible for ensuring the safe and effective operation of the pharmacy service, as required by GPhC standards is: Kevin Joshua (GPhC Number 2044911).

To check who the Responsible Pharmacist was at the time your medicine was supplied, you can email us at hello@myjuniper.co.uk or call us on +44 121 368 5688.

Pharmacy Address: Units 17 & 18, Union Way, Aston, Birmingham B6 7FH

Telephone: +44 1213685688

Email:hello@myjuniper.co.uk

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Governance and Accountability

At Juniper, we are committed to delivering safe, effective, and patient-centred care. As a CQC-regulated provider, we have clear systems in place to ensure we are accountable for the quality and safety of the services we deliver.

Clinical Governance

• All care is delivered in line with the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 and CQC Fundamental Standards.
• Our clinical policies cover prescribing, consent, safeguarding, complaints, and incident management.
• We regularly audit our prescribing and patient outcomes to ensure our care remains safe and evidence-based.
• We use clinical guidelines from bodies such as NICE and GMC to support best practice.

Safe Guarding

• We have a safeguarding policy in place for both adults and children, in line with Regulation 13: Safeguarding service users from abuse and improper treatment
• All staff receive safeguarding training appropriate to their role.
• Concerns are escalated immediately to our Safeguarding Lead, who is trained to Level 4 in Safeguarding.

Duty of Candour

• We are open and honest with patients at all times, in line with Regulation 20: Duty of Candour.
• If something goes wrong with a patient’s care or treatment, we will:
  
  • Inform the patient as soon as possible
  • Offer an apology and explanation, and
  • Take steps to prevent it happening again.

Accountability

• We have a Registered Manager who is responsible to the Care Quality Commission for ensuring compliance with regulations.
• Our senior leadership team meets regularly to review clinical quality, patient safety, and complaints.
• We publish our CQC registration details and inspection ratings (if there are any), which are available on the CQC website here

Feedback and Complaints

• We welcome patient feedback and use it to improve our services.
• Our complaints procedure is published here and is in line with Regulation 16: Receiving and Acting on Complaints.